eve’s customers can now access a new Missed Call Reporting Dashboard.
You can access this new feature by clicking on the following:
‘Reporting’ – ‘Call Reporting’ – ‘Missed Calls Report’.
Missed Call Reporting
Total Missed Calls
Show by hour or by day, filter on Call Abandoned or Voicemail. This report shows the total calls coming into the organisation that were abandoned or went to voicemail.
Show the percentage of calls into the company that were answered.
Missed Calls User Rating
Show a leaderboard of users by the numbers of calls missed.
Missed Calls by Group
Show quantity and filter on the reason why the call was missed. Useful for monitoring the overall performance of call queues.
Missed Calls by User
Show by quantity and filter on individuals and groups of users.
Cradle to Grave
All report widgets are supported by Cradle to Grave. Click on any data point in the graph to display those calls. Show who made the call and first point of contact. Click on the row to drill down and show the point the call went through and where it eventually was answered, and on what device. The data also shows call quality statistics for each leg of the call including mos, jitter, packet loss and latency.
Would your business benefit from call reporting?
If you’re an existing eve customer, speak with your service provider to find out more.
If you’re interested in using eve’s cloud phone system or reselling eve Voice to your customers, simply share your details and we’ll put you in touch with the best person.